White paper · Free download
The Now Assist consumption model guide download explains how metered assists work, why large agentic actions consume materially more, how overage is triggered, and the buyer side moves that keep consumption from becoming an invoice you did not plan for, with benchmark data from real enterprise renewals.
Since the April 2026 model took effect, AI is bundled across Foundation, Advanced and Prime, and the assists that power Now Assist are metered. The capability is included; the consumption is not. This guide sets out how assists are consumed, because most buyers are pricing metered AI for the first time and the cost behaves unlike anything else in a ServiceNow agreement.
The single most important fact in the model is that large agentic actions consume materially more assists than routine ones. A workflow that looks affordable in a demo can produce a very different number at production volume, and crossing the tier allowance triggers overage top up charges. The guide works through the multiplier, the allowance and the overage exposure with benchmark ranges drawn from real enterprise renewals.
It pairs with our pillar on ServiceNow Foundation, Advanced and Prime and our ServiceNow renewal negotiation service. Download it below, then model your consumption before you respond to a quote.
White paper · 2026 edition
How metered assists, agentic actions and overage really work.
The consumption model is where the new ServiceNow cost lives, and the buyer who models it controls it. This download shows how assists are consumed and how to size the allowance. It pairs with our Now Assist consumption advisory.
For the assist economics behind the model, read our Now Assist pricing analysis before you put this one to work.
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