Glossary
Short, commercial definitions of the ServiceNow licensing, pricing and negotiation terms that decide what your renewal costs.
ServiceNow licensing has a vocabulary of its own, and most of the money in a renewal hides inside it. Each entry below explains one commercial term — what it means in the contract, how it is measured, and where it bites at negotiation time. Definitions come from real enterprise agreements reviewed on the buyer side, not from marketing material.
Every term links to a full definition with its commercial implications and the pillar guide that covers it in depth.