White paper · Free download
The ServiceNow 2026 commercial model guide download explains how the five legacy tiers became Foundation, Advanced and Prime, how AI is bundled and assists metered, and where overage exposure sits, with benchmark data from real enterprise renewals for procurement, ITAM, CIO and CFO readers with a renewal inside eighteen months.
In April 2026 the ServiceNow commercial model changed shape. The five legacy tiers, Standard, Pro, Pro Plus, Enterprise and Enterprise Plus, became three: Foundation, Advanced and Prime. AI is now bundled across all three, and the assists that power it are metered. This guide sets out what each change means for a buyer, because a renewal under the new model is a remapping, not a like for like increase.
The metered model turns AI from a fixed purchase into a moving cost. Each tier carries an assist allowance, large agentic actions consume materially more assists than routine ones, and crossing the allowance triggers overage top up charges. The guide works through the mechanics and the benchmark ranges buyers most often face, including the typical 7 to 12 percent annual uplift, so the numbers on your quote can be tested rather than accepted.
It pairs with our pillar on ServiceNow Foundation, Advanced and Prime and our ServiceNow renewal negotiation service. Download it below, then put it to work alongside our buyer side advisory.
White paper · 2026 edition
How Foundation, Advanced, Prime, metered assists and overage really work.
The 2026 model resets ServiceNow cost for years, and the buyer who understands the new mechanics controls the renewal. This download maps the tiers, the metered allowance and the overage exposure. It pairs with our ServiceNow new commercial model overview.
For the metered detail behind the model, read our Now Assist consumption model guide before you put this one to work.
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